We deliver within the UK only. £3.99 per delivery if under £25.00 value (after any promo codes or discounts have been taken off), or free for orders of £25.00 and over.

 
Delivery time for Standard delivery is up to 3-5 working days.

All standard deliveries sent by Royal Mail.

If you require goods for a specific date, please contact us before placing an order and we will try to arrange this for you (there may be a small additional cost for special deliveries).

Returns Policy

At Heaven Essence, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:

• The goods are unused and in their original packaging
• You tell us that you wish to return your goods within 14 working days from the date you receive your goods
• You return them to us, or provide proof of postage to our address within fourteen working days from the date you receive them.

If for any reason the descriptions or quantities you receive are different to your order, please contact us immediately by emailing sales@myheavenessence.co.uk

Cancellations

Should you wish to cancel your order, and we have not informed you that your order has been despatched please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly, and without you having to return the order to us.
Should you wish to cancel an order after we have despatched the order to you, you must inform us of this intention within 14 working days following the date you receive the order. We recommend you inform us by emailing sales@myheavenessence.co.uk 
Any notice you send after this period shall not be effective to entitle you to return your goods or receive a refund. 
Please note: We cannot accept any goods to be returned for refund if they have been used, or are in a condition other than sent to you originally.
Please provide full details of your name, goods you wish to return and your original customer order number quoted on the order confirmation email or in the order section of the website.

Returning Your Goods

When returning your goods, please ensure the package has been securely sealed and has been packed to prevent damage during transit, ideally in our original shipping materials. Please provide full details of your name and your original customer order number quoted on the order confirmation email or in the order section of the website. This will help us match up the return to your account. 
Please send it to the address below: 
Heaven Essence – Returns
19 Frensham Drive
Castleford
West Yorkshire
WF10 3RQ
United Kingdom

When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

On receipt of your returns, we will examine them and an appropriate refund will be calculated.

We will refund the price you paid for the goods (including the initial cost of basic delivery if you were charged), but not the cost of the postage you might incur to return the goods to us. We reserve the right to deduct an amount from your reimbursement if you have diminished the value of the goods beyond what which is necessary to establish their nature, characteristic or function.
If you cancel your order but do not return the goods to us within 14 days, or provide proof of return, we will be entitled to recover the goods from you along with any associated costs of recovering the goods from you. You should be aware that these costs may exceed the cost of returning the goods to us. Until such goods are returned to us, you are advised to take all reasonable care to ensure that the goods are stored safely to prevent damage to them.

Refunding Your Money

We will process your refund accordingly and advise you when the refund has been completed.
Refunds will be made via the same method used for the original payment e.g. Paypal etc. We will refund your money within 14 days of receiving the goods back to our office.
Your statutory rights remain unaffected.

Damaged Items

We’re so sorry if there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate parts. Please email us your order number along with a picture of the damaged item and we’ll try to resolve this as quickly as possible.